FAQ

Shipping 📦

When I ship out & cut-off times

I ship either Monday and Friday! If there is a public holiday on Monday, I generally ship on Tuesday.

Order processing and tracking 

Please allow 3-5 days for order processing. An order tracking number will be sent to your email after your order is processed.

Where do I ship from?

I ship from Canada to most countries. If you have any trouble with shipping to your country during checkout, please contact me and I can assist you!

If there are any problems with shipping your order, I will reach out to you.

A word on EU Tariffs

Services to EU countries are DDP unless otherwise unavailable. I choose DDP to ease any delays through customs.

For DDU (Direct Delivery Unpaid), this means that it is the customer’s responsibility to pay for any customs charges, duties, or taxes. I will contact you if this is the case.

For VAT-paying countries, I do not have an IOSS number. This means there is a possibility of VAT being charged twice.Â